At owz365, the privacy and security of every Bangladesh player's personal data is a responsibility we take seriously. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used and stored, and what rights you hold over your own data. We encourage all players to read this document carefully before creating an account.
A summary of the six core commitments owz365 makes to every Bangladesh player regarding their personal data. The full legal detail for each commitment is set out in the policy document below.
This Privacy Policy sets out the basis on which owz365 ("we", "us", "our", "the Platform") collects, processes, stores, and shares personal data relating to individuals ("you", "the Player") who access or use the owz365 website and its associated sports betting, casino, live casino, and payment services.
owz365 operates as an online gaming and sports betting platform serving the Bangladesh market. We are committed to handling personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This policy is written in plain English to ensure that every player in Bangladesh can understand exactly how their information is handled.
This Privacy Policy should be read alongside the owz365 Terms & Conditions and the Responsible Gaming Policy, both of which form part of the complete agreement between you and owz365. In the event of any conflict between this policy and those documents on a data protection matter, this Privacy Policy shall prevail.
When you create an owz365 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address in Bangladesh (including district, city such as Dhaka, Chittagong, Sylhet, or Khulna, and postal code), a valid mobile number, and your chosen username. This data is required to verify your identity, confirm your eligibility to use the platform, and comply with our age-verification obligations.
To process deposits and withdrawals in Bangladeshi Taka (BDT / ৳), owz365 collects transaction data including deposit amounts, withdrawal amounts, payment method identifiers (such as your registered bKash or Nagad mobile number, or masked card details), transaction timestamps, and transaction reference numbers. Full payment credentials such as card numbers are processed directly by our payment partners and are not stored on owz365 servers in their entirety.
owz365 records activity carried out through your account, including bets placed, games played, bet amounts, outcomes, bonus claims, login timestamps, session durations, and customer support interactions. This data is used to manage your account, detect prohibited conduct, resolve disputes, and generate the transaction history available to you in your account dashboard.
When you access owz365, our systems automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and pages visited within the owz365 platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
When identity or payment verification is required prior to a withdrawal or as part of our account review process, we may collect copies of government-issued photo identification (such as your National ID card or passport), proof of residential address (such as a utility bill or bank statement), and confirmation of ownership of the payment method used. These documents are stored securely and accessed only by authorised verification staff.
If you contact owz365 via email, live chat, or any other support channel, we retain records of those communications including your contact details, the content of your messages, and the date and time of contact. This allows us to manage ongoing support cases and maintain a history of interactions with your account.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity | Full name, date of birth, address, mobile number | Registration |
| Financial | Deposit/withdrawal amounts, bKash/Nagad number, transaction IDs | Each transaction |
| Activity | Bets placed, games played, session history, bonus activity | Ongoing use |
| Technical | IP address, device type, browser, OS | Each visit |
| Verification Docs | National ID, passport, address proof | On request |
| Communications | Support emails, live chat transcripts | Each contact |
owz365 collects personal data through the following means:
owz365 uses your personal data for the following specific purposes:
owz365 processes your personal data on the following legal bases:
To process your deposits and withdrawals, owz365 shares the minimum necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard acquiring banks. These partners act as independent data processors subject to their own privacy policies and are bound by their respective regulatory obligations.
To deliver casino and live casino games, owz365 works with licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your session token and account identifier to load and authenticate game sessions. No additional personal data beyond what is technically necessary for game delivery is shared with game providers.
Where owz365 uses a third-party identity verification service to process the documents you submit during account review, that provider will process your document images on our behalf and return a verification status. Such providers are engaged under strict data processing agreements and are prohibited from using your data for any purpose other than the verification task.
owz365 may be required by law to disclose personal data to competent authorities in Bangladesh or other relevant jurisdictions in connection with investigations into fraud, money laundering, or other financial crimes. Such disclosures are made only in response to lawful requests and in accordance with applicable legal requirements. Where permitted, owz365 will notify affected players of any such disclosure.
Cookies are small text files placed on your device when you visit a website. owz365 uses cookies and similar tracking technologies (including browser local storage and session tokens) to operate the platform, remember your preferences, maintain your logged-in session, and collect aggregated analytics data about how players use the site.
You can control cookie settings through your browser preferences. Please note that disabling essential cookies will prevent you from logging in and using the owz365 platform. Disabling functional or analytics cookies will not affect your ability to use core platform features but may reduce the quality of your experience.
owz365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While owz365 applies best-practice security standards, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect your account has been compromised, contact [email protected] immediately.
owz365 retains personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal and audit obligations |
| Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Verification Documents | 5 years from account closure | Anti-money laundering compliance |
| Support Communications | 3 years from last interaction | Dispute resolution history |
| Technical & Log Data | 13 months from collection | Security monitoring and fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent audit trail |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes as it can no longer be linked to any individual.
As an owz365 player, you have the following rights in relation to the personal data we hold about you:
To exercise any of the above rights, please contact the owz365 data team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request promptly and aim to respond in full within 30 days. Identity verification may be required before data is disclosed or deleted.
The owz365 platform is strictly restricted to individuals aged 18 years and over. owz365 does not knowingly collect, process, or retain personal data relating to persons under the age of 18. If we become aware that personal data has been collected from an underage individual, that account will be closed immediately and all associated data will be deleted as soon as technically possible, except where retention is required by law.
If you believe that a person under the age of 18 has registered on owz365 or has accessed your account, please notify us immediately at [email protected]. owz365 takes its responsibility to prevent underage gambling with the utmost seriousness.
owz365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address associated with their account or by displaying a prominent notice on the owz365 website. The effective date of the current version is displayed at the top of this document and in the Table of Contents sidebar.
We encourage all players to review this Privacy Policy periodically. Continued use of the owz365 platform following notification of any changes constitutes acceptance of the updated policy. If you do not agree with a change, you may request account closure in accordance with the Terms & Conditions.
For any privacy-related questions, data rights requests, or concerns about how owz365 handles your personal data, please contact us:
Now that you understand how owz365 protects your privacy, explore our sports betting markets, casino games, and slots — all in a secure, fair-play environment built for Bangladesh players.